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wayneferro1's avatar
wayneferro1
Helpful | Level 6
3 years ago
Solved

My phone lost contact to Dropbox

Lots of problems with  dropbox. Now i have lost the contact between my cell phone and my computer, how can i marry the two together again? Thx for your help. Wayne
account access
Account Settings
Mobile
  • wayneferro1's avatar
    wayneferro1
    3 years ago

    i AM SIGNED INTO BOTH BUT DIFFERENT PICS ON EACH, PHONE AND COMPUTER

wayneferro1's avatar
wayneferro1
Helpful | Level 6
3 years ago

 

 I somehow lost my connection of my cell phone to my computer. when i deleted files in dropbox to get under the maximum of the free usage box.

Thx, Wayne

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago

    I see that you've posted elsewhere on the forums using a different account ( wayneferro1 vs wayneferro ), so you most definitely have more than one account. Make sure you're using the same account on both devices.

    • wayneferro1's avatar
      wayneferro1
      Helpful | Level 6
      3 years ago

      I have, the 3 photos sit in transfer, but don't show up on my cell phone

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi wayneferro1, thanks for bringing this to our attention.

     

    Are you referring to signing out of the Dropbox mobile app so that it's no longer linked to your account?

     

    Are you able to sign back into the account?

     

    This will help me to assist further!

    • wayneferro1's avatar
      wayneferro1
      Helpful | Level 6
      3 years ago

      Im have both cell phone and computer setup and i transfer from computer to cell and it does not go

      • wayneferro1's avatar
        wayneferro1
        Helpful | Level 6
        3 years ago

        i am so frustrated and ready to pack it all in,

    • wayneferro1's avatar
      wayneferro1
      Helpful | Level 6
      3 years ago

      i am in on both and still i can't seem to have both looking the same

    • wayneferro1's avatar
      wayneferro1
      Helpful | Level 6
      3 years ago

      i AM SIGNED INTO BOTH BUT DIFFERENT PICS ON EACH, PHONE AND COMPUTER

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        wayneferro1, if you’re not seeing the correct files on the mobile app, log out of it with these steps and sign back in with the email address and password of your other Dropbox account/the one you're signed in on your desktop app.

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