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Forum Discussion

FDPRM's avatar
FDPRM
New member | Level 1
10 months ago
Solved

My screenshots are now saving to my Desktop, not the Screenshots folder on new MacBook Pro

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desktop
Mac
  • FDPRM's avatar
    FDPRM
    10 months ago

    It seems to have fixed itself now. Thank you for your help

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for the update, FDPRM.

Did you also enable Dropbox backup along with Camera Uploads?

And what's the sync status and version of the app?

FDPRM's avatar
FDPRM
New member | Level 1
10 months ago

Yes, I've done that.
The Sync Status is clear and V1.5.2.  

Screenshots are still going to the Desktop folder

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey FDPRM, I'd love to have a visual of what you see on your end.

    Can you attach a few screenshots of the app's preferences, and specifically what you see under your Backup tab? 

    Also, please locate your little Dropbox icon on your menu bar, next to your WiFi and hover your mouse over it. That should give you the exact version of the app, and its syncing status. Feel free to send a screenshot of that too. 

    • FDPRM's avatar
      FDPRM
      New member | Level 1
      10 months ago

       

      It's Version 216.4.4420.

      When I went to take the screenshot, the screenshots button had reverted to the off position. I've tried it several more times and it keeps diverting back.

      Even when it's on, the files go to Desktop, not to Screenshots

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hey FDPRM, have you enabled the screenshots feature on any other desktop device other than your current Mac? 

        If so, then does it work as expected? 

        One more thing: have you modified where your screenshots are saved through your OS settings even since getting a new Mac? 

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