Forum Discussion

djunabarnes26's avatar
djunabarnes26
New member | Level 2
3 years ago

Need to change email address but can't access the email...

I signed up with an address that I no longer have access to. I can access the account with a password, using my personal computer. I changed the email address and it sent a confirmation email to my ...
account access
Account Settings
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

If the email was not already confirmed its not possible I'm afraid. 

 

You will need to set up a new account and move everything over to that one.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!