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lauram73's avatar
lauram73
Explorer | Level 4
4 years ago
Solved

No option for "make online only" when I right click my files

I have a professional DropBox account and I'm working on a Mac, OS 12.5. I have several files that are sync'd locally that I would like to move off my hard drive and make online only. When I right-...
desktop
dropbox business
Mac
sync
  • Jay's avatar
    Jay
    4 years ago

    Could you check if you've enabled the Dropbox extension in Finder in the Mac OS settings?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey lauram73, you don't see any options even when you access the folder, and try to right click on your files/folders there? 

 

Have you tried uninstalling, then re-installing the app?

lauram73's avatar
lauram73
Explorer | Level 4
4 years ago

Hi Megan,

Yes, that's correct. I don't see any Dropbox options when I right click on any of the files or folders. I also don't see the circles with the green check marks, but everything is sync'd and up to date. 

 

I did try uninstalling and re-installing the app. No luck. Any other ideas?

 

Thanks for your help!

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Could you check if you've enabled the Dropbox extension in Finder in the Mac OS settings?

    • lauram73's avatar
      lauram73
      Explorer | Level 4
      4 years ago

      Thanks Jay ! That seems to have done the trick!

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Glad to have helped out, enjoy your weekend!

    • Sam S's avatar
      Sam S
      Explorer | Level 3
      4 years ago

      I have enabled the Dropbox Finder Extensions in my Mac OS Preferences, but I still am not getting the "make online only" option when I right click on the folder.  Trying to free up the hard drive on my MacBook Pro, as Dropbox tells me it's full.  I am a Dropbox Professional user.  Thank you.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey Sam S, how are you today?

         

        Are you only missing the 'make online-only' option, when you right click on a file in your Dropbox folder, or are other Dropbox options missing as well?

         

        If you could send us a screenshot of the options you see, I'd appreciate it a lot!

    • dropsyfied's avatar
      dropsyfied
      Explorer | Level 3
      4 years ago

      Yes Mac extension is selected for my account.

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