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Jessica_Joy's avatar
Jessica_Joy
Explorer | Level 4
2 years ago
Solved

Not getting notifications when tagged in comments

I'm a designer and use DB for file sharing and also discussion around designs I'm working on with a remote team. For the past few days when people tag me in the comments, I am not receiving notificat...
Notifications
Web
  • Walter's avatar
    Walter
    2 years ago

    I see, thanks for the additional information, Jessica.

     

    We can send you an email to have a further look internally, if you like, but first could you clear your browser's cache and/or try another browser and let me know if you're still not seeing the team's comments? 

Jessica_Joy's avatar
Jessica_Joy
Explorer | Level 4
2 years ago

Hello Megan,

 

Thank you so much for your reply.  Yes, I can confirm that in every case I am mentioned - using the "@" sign and the correct moniker.

 

Any other ideas?

Jessica

Jessica_Joy's avatar
Jessica_Joy
Explorer | Level 4
2 years ago

Hello again Megan,

 

The last comments I received were on March 5th. However, in the notifications drop-down menu the comments say "2 days ago". I have also re-confirmed with my colleagues that they are using the correct email address to tag me.

 

However - I asked them to use two other email addresses. One email notification came through (to an email I don't use for work) but the comment didn't populate in DB (where I am signed in with the correct address). It would seem that some wires are crossed somewhere! The Jessica H is associated with the right accounts for me.

 

 

 

 

Thanks!

Jessica

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Jessica_Joy - sorry to jump in here, but could you clarify if you're using a Dropbox for Teams account or individual accounts instead? 

     

    Could it be that you've somehow disabled the email notifications for comments and/or mentions? Have you ensured that this option is enabled in your settings online?

    • Jessica_Joy's avatar
      Jessica_Joy
      Explorer | Level 4
      2 years ago

      Thanks for jumping in! I have two DB accounts which I log into separately. I have Dropbox "Family" for myself (which is not the account in question). The account I am having issues with is not managed by me and is a Teams account. The account type is. Please let me know if I need to let the admin there know to make any changes?

       

      Jessica

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        So, if the team admin somehow disabled the commenting feature on your team, they should be able to re-enable it via their Admin Console as outlined here.

         

        Let us know of any updates!

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