Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

wkloke's avatar
wkloke
Explorer | Level 4
6 years ago
Solved

Not getting Password reset email link

Hi all, I did not manage to receive Reset Email from no-reply@dropbox.com. Already check the spam folder and Global whitelist no-reply@dropbox.com. After several tried to login with incorrect passw...
Account Settings
Error Messages
  • wkloke1's avatar
    wkloke1
    6 years ago

    Dear Fiona,

     

    Case has been closed.  Support team has sent me the Recovery Link from another email provider login-support@dropbox.com , instead of no-reply@dropbox.com

     

    Thanks for your help

     

wkloke1's avatar
wkloke1
New member | Level 2
6 years ago

Dear Fiona,

 

Case has been closed.  Support team has sent me the Recovery Link from another email provider login-support@dropbox.com , instead of no-reply@dropbox.com

 

Thanks for your help

 

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Glad to hear you can now access your account. 

Thanks for getting back to me about this. 

Enjoy your Dropbox and your Holidays! :grinning: :white_check_mark:

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!