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elhdesigner's avatar
elhdesigner
Helpful | Level 5
3 years ago
Solved

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
account access
Account Settings
emails
security
  • elhdesigner's avatar
    elhdesigner
    3 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi NHT, I just sent you an email, I'll see you there!

NHT's avatar
NHT
Explorer | Level 4
3 years ago

Hi Megan,

 

I didn't receive any email.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey NHT, did you check your email's spam/junk folder as well? 

    • NHT's avatar
      NHT
      Explorer | Level 4
      3 years ago

      Ups... was in spam...

       

      Answered.

       

      Thanks.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        No worries NHT 

         

        My colleague Megan will be following up shortly. 

    • Graham's avatar
      Graham
      Icon for Community Manager rankCommunity Manager
      3 years ago

      Hi everyone,

       

      I hope you're all well! I just wanted to pop a comment in here to link to this post with some really great advice on what to do if you are having trouble receiving your verification email! 

       

      Hopefully, this will help if anyone has experiences with this issue again.

       

      Thanks, and have a great weekend!

      Graham

      • bazb1985's avatar
        bazb1985
        Explorer | Level 3
        3 years ago

        Hi Graham,

         

        I have followed Sam's steps and I still for teh life of me cannot get my email verified. I am using a functional Yahoo email for my dropbox account, and now matter how many times I've tried, I cannot get the Verification email sent my way. I've even added the no-reply email to contacts, reset my password, logged in and out, changed browsers, called yahoo support - nothing works. My account still says Verify Email, and I cannot receive the email regardless of what I try and the fact that it says it was "sent". Please help. Thank you

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