Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

elhdesigner's avatar
elhdesigner
Helpful | Level 5
3 years ago
Solved

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
account access
Account Settings
emails
security
  • elhdesigner's avatar
    elhdesigner
    3 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

NHT's avatar
NHT
Explorer | Level 4
3 years ago

Ups... was in spam...

 

Answered.

 

Thanks.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

No worries NHT 

 

My colleague Megan will be following up shortly. 

  • apeleg2's avatar
    apeleg2
    Explorer | Level 4
    3 years ago

    Hi,

    I am not receiving the 6 code security code in my email, not in spam or any other folder.

    This is a paid subscription but I cant even get support since i'm signed out of the account and my computer died!

    please help me resolve this, i added no-reply to address list, trusted etc, its not being shot down by email provider

    Thanks

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi apeleg2, I'd be happy to help! 

     

    Can I reach out to you, and send you an email, in order for us to have a closer look into this? 

     

    Keep me posted! 

  • apeleg2's avatar
    apeleg2
    Explorer | Level 4
    3 years ago

    please reach out!

    How can we communicate?

    Thanks

    Amos 

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi apeleg2, I just sent you an email, I'll see you there!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!