Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

elhdesigner's avatar
elhdesigner
Helpful | Level 5
3 years ago
Solved

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
account access
Account Settings
emails
security
  • elhdesigner's avatar
    elhdesigner
    3 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Teddy Boy's avatar
Teddy Boy
Explorer | Level 4
3 years ago

Megan - are you responding soon, or should I look at this again later? I've added the no-reply email to contacts...tried login again, still no six digit code

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Teddy Boy, in regards to the replica email that you set up: is it identical to the one that you used in order to access the Dropbox account? 

 

If so, can I reach out to your Community-linked email address, in order for us to have a closer look into this? 

  • Teddy Boy's avatar
    Teddy Boy
    Explorer | Level 4
    3 years ago

    Megan - is it safe to post the email on here? Or should I email you direct?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Please don't post your email on a public forum Teddy Boy.

       

      I just reached out, using your Community-linked email address, I'll see you there! 

      • Teddy Boy's avatar
        Teddy Boy
        Explorer | Level 4
        3 years ago

        Hi Megan - any update available? I emailed you some info about the account; is there more than you need?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!