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Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey EJ27! I’d still suggest you check your email’s spam folder first, as there’s a chance the code is there indeed.
If this doesn’t work out, please also add no-reply@dropbox.com to your email contacts, and try to resend the code.
Besides that, you can check for any linked devices, as the 6-digit code may have been sent as a notification there.
Claudia28, can you please send me the ticket number from your convo with our support team?
Have you also added no-reply@dropbox.com to your email contacts and checked your devices' notifications, as suggested above?
Nancy I have just written to the support team. This is my ticket number: 22614042. I haven't received a reply because I sent the mail 5 minutes ago.
- Jay
Hi Claudia28, I can see that a support agent has replied to your ticket. Please could you check your inbox and reply to them if needed.
- Jay I replied because Leah of the dropbox support team wrote me but I received a mail in which they told me that my support depends of my dropobox plan. I am rally disappointed because I don't know what to do and the support dropbox assistance in the mail was going to give me a solution. What can I do?
