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elhdesigner's avatar
elhdesigner
Helpful | Level 5
3 years ago
Solved

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
account access
Account Settings
emails
security
  • elhdesigner's avatar
    elhdesigner
    3 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

DIMITRIS4's avatar
DIMITRIS4
Explorer | Level 3
3 years ago
With that email here in the community I don’t have issues. I still have an account with another email and I have to tell you that I have access to that email. Is it okay to write down my email, hear in public community?
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Since this is a public forum, I'd suggest that we took this to ticket to avoid disclosing any personal information of yours DIMITRIS4 

 

Let me know if that would be OK with you. 

  • DIMITRIS4's avatar
    DIMITRIS4
    Explorer | Level 3
    3 years ago
    Ok, so let’s talk via email. You can use the email that I have here on community and from that email I can send you the one which I have problem with log in to my account. Thank you in advance.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for your cooperation DIMITRIS4 - you've got :envelope:

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

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