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Forum Discussion

elhdesigner's avatar
elhdesigner
Helpful | Level 5
3 years ago
Solved

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
account access
Account Settings
emails
security
  • elhdesigner's avatar
    elhdesigner
    3 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Sirli's avatar
Sirli
Helpful | Level 5
3 years ago

I'm not recieving 6 digit verification code.

I have done all the things, that has been recommended in forum, still nothing.

 

Also I hit button reset password, and also no email.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Sirli, thanks for bringing this to our attention.

     

    Could you clarify what steps you've already taken? Have you added no-reply@dropbox.com to your contacts list and checked your spam folder?

     

    Have you contacted your email service provider to see if they could be restricting emails from the following Dropbox domains?

     

    This will help me to assist further!

    • Sirli's avatar
      Sirli
      Helpful | Level 5
      3 years ago

      Hello Jay,


      All steps have been done, no-reply@drop... has been added to contacts. Spam is empty. suupport told that there are no restrictions.

      My email was deleted and now our support restored my email.

       

      My friend got immediately 6 digit verification code.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Could you clarify what support you're referring to, from Dropbox or another company?

  • Myleenz's avatar
    Myleenz
    New member | Level 2
    3 years ago

    I am having the same issue. & would welcome any suggestions.
    I have had to create another account with a different email address in order to sign in to access even the community.

  • JPJames's avatar
    JPJames
    New member | Level 2
    3 years ago

    A client of mine is having similar issues not receiving 6 digit security code or password reset email even after checking junk. Email is [removed per Community Guidelines]

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