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Forum Discussion

elhdesigner's avatar
elhdesigner
Helpful | Level 5
3 years ago
Solved

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
account access
Account Settings
emails
security
  • elhdesigner's avatar
    elhdesigner
    3 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Sirli's avatar
Sirli
Helpful | Level 5
3 years ago

Hello Jay,


All steps have been done, no-reply@drop... has been added to contacts. Spam is empty. suupport told that there are no restrictions.

My email was deleted and now our support restored my email.

 

My friend got immediately 6 digit verification code.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you clarify what support you're referring to, from Dropbox or another company?

  • Sirli's avatar
    Sirli
    Helpful | Level 5
    3 years ago

    Our company computer support

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

      • top791214's avatar
        top791214
        New member | Level 2
        3 years ago

        您好，我的信箱無法收到六位數的安全碼。以下是我的信箱 [removed per Community Guidelines]

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