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Forum Discussion

elhdesigner's avatar
elhdesigner
Helpful | Level 5
3 years ago
Solved

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
account access
Account Settings
emails
security
  • elhdesigner's avatar
    elhdesigner
    3 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

mortenlk's avatar
mortenlk
Explorer | Level 3
3 years ago

I have tried for several days now, I do not receive a 6-digit code? And it's completely impossible to get support / customer service when I can't log in. I have now created a new free account. Which will be closed as soon as my login problem is solved.

 

What do I do, I don't want to post my account email here - as it's private!!!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there, mortenlk, welcome to our Community!

 

Do you have access to the email address linked to your Dropbox account?

 

If so, then would it be okay for me to send you an email, in order for us to have a closer look into this?

 

Let me know more!

  • mortenlk's avatar
    mortenlk
    Explorer | Level 3
    3 years ago

    HI @megan,

     

    Yes i have access.

    Can you help 🙂

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey mortenlk, I just sent you an email! 

       

      Reply back to me, and we'll take it from there, cheers!

      • KylHaz's avatar
        KylHaz
        New member | Level 2
        2 years ago

        I tried it a lot of times in the last weeks, but didn't receive any verification codes or password reset mails to get back into my account.

        I also tried adding the no-reply-Mail and using different browsers in different modes.

         


        I had to create a new account to write here.

        Is it possible that I gain access back into my Dropbox-account?

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