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Forum Discussion

steemansnick's avatar
steemansnick
New member | Level 2
3 years ago
Solved

Option: Make available offline no longer available in context menu

Hello, I have all my files online only, but when I need to work with them I usually right click the folder and click 'Make available offline' but that option is gone since the last big dropbox update...
desktop
dropbox business
sync
abbipress's avatar
abbipress
Explorer | Level 3
3 years ago

Hi there - I was passed along to someone else in my email thread for support and when I just replied it said the inbox is unmonitored and that I would have to submit another ticket...

 

I've been communicating through support for a couple of months now, is there anything else I can do? I'm getting to a place where I feel like I should give up.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey abbipress, sorry to hear you're having issues with this.

 

Could you share your ticket ID with us so that we can look it up in our system? 

  • abbipress's avatar
    abbipress
    Explorer | Level 3
    3 years ago
    Ticket #22062707
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the ticket ID abbipress - I was able to locate it in our system and I can see it's closed now.

     

    May we create a new one for you by reaching out to the email address that's linked to your profile here, on our Community? 

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