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Orange Minus what does the icon mean?
Hello-
A couple of days ago, my Dropbox files suddently had an orange minus sign and the content was unavailable. I Googled the symbol, and uninstalled OneDrive---without success. This may be assoc...
Hey JWMS, jumping in here as well, I hope that's okay!
Deleting the Dropbox folder from your snippet above, would cause your Dropbox folder to be deleted and along with it, all your Dropbox files and the backed up files, so please refrain from doing that.
If the files in your Dropbox folder are old and useless to you, you're welcome to delete those ones, and the deletion will sync to your account on dropbox.com.
But now, what needs to be done is basically up to you.
Do you want your desktop files to be backed up to Dropbox, so you can access a static copy on dropbox.com?
Or do you want to sync them? If you sync them, you'll be able to access and edit them both from your Dropbox folder and dropbox.com, whereas with Backup, you can just view them on dropbox.com, but not edit them.
If you'd like to sync them, they'll need to be added to your Dropbox folder, outside the PC folder.
To be safe, if you want to do this, I would suggest disabling the backup, so that your desktop folders are moved back to their original locations on your computer.
And then, you can move only the files you want to the Dropbox folder, to sync them to your account.
It's up to you, but I hope this helps!
Thank you, Nancy----that solved the larger of my two problems: the orange minus sign is gone, and I can access my files in Windows, especially my Word files that I use all the time.
However, when I log in to Dropbox using the icon in the task bar, or on-line via dropbox.com, I get an old file listing that apparently has not been updated in some time, and is a much-abbreviated version of my Windows file listing (that's also listing I get when I open Dropbox in Windows File Explorer). This may have something to do with my original non-paid version of Dropbox that my company set up.
Maybe related: I've been saving files in Documents, not Dropbox, since they seemed to disappear when I saved them in Dropbox. (see the snip below)
BTW: per an earlier suggestion in this thread, I checked the email address both from the taskbar icon and from dropbox.com and they are the same.
I would prefer to delete the account with the abbreviated, outdated list of files, and have Dropbox retain the larger set of files I get in Windows explorer.
Thank you for your help!
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi JWMS, can you share your app's syncing status at the moment, along with some screenshots of some example files as you see them locally, versus what you see when you visit your account online?
Thanks, Megan-
Current status is shown below:
[Removed as per Community Guidelines]
Files shown locally are:
[Removed as per Community Guidelines]
Files from online are shown below---however, they are the same as the local ones and they are not what I want....
[Removed as per Community Guidelines]
These are the files that I routinely use that are on my computer and also on Dropbox:
[Removed as per Community Guidelines]
Here is a screenshot when I search for a particular file:
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Hope all of this is helpful !
Thanks, JWMS
- Jay
HI JWMS, I've removed all your images since they contain a lot of personal and confidential information.
It looks like you have enabled the Dropbox Backup feature, since the Documents folder appears to be in your account and syncing. You can view the backup on this page.
Just to check, is this the account you want to sync with your desktop, or do you have another account with more files in it?
Thanks--and thanks for removing my personal information. The files I saw when I clicked on the "this page" in your note are indeed what I want to keep. However, when I open my account on dropbox.com, or click on Dropbox in File Explorer, I get a different set of files, which I do not want. Could you please delete (or guide me to delete) the account that has those files, and help me get to the files shown in "this page" when I go to Dropbox?
Thanks!JWMS
- Megan
Hi JWMS, let me make sure we're on the same page here.
First of all, keep in mind that if you delete your Dropbox account, your Backup will also get deleted.
It's not entirely clear to me if you wish to delete all of your other files, and keep your Backup. Is that what you wish to achieve?
If you access your account online, and you click under PC < Documents, are you able to see the content you need there?
Thanks, Megan- We are getting there. When I go to dropbox.com, I see a new folder that is "PC-New location" and that folder has all the files I have been trying to access. I don't need to delete any accounts.
However, File Manager on my PC doesn't seem to have that folder. A screenshot is given below. On that screenshot, I've been saving my files on the top of the three "Documents" locations---is that the correct thing to do and does it make a difference?
- Jay
Could you attach a screenshot showing the place you saw this PC on the site? Is it on the Backups page?
Thanks-
This is an overall screenshot when I go to dropbox.com
This is the screenshot when I click on the "backups page" screenshot you sent. When I click on the PC icon, I do get the all the files I'm looking for.
I appreciate the help. Thanks, JWMS
