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Gavin H.4's avatar
Gavin H.4
New member | Level 1
11 years ago

Password changed but user still has access?

Hi - I have a dropbox account which I share with a few people. In effect a single dropbox login and a few people know the password. Some of these access it via the dropbox App. I have changed the password on the main dropbox account, thinking this will stop them accessing it, but a number still seem to have access to it? Bit concerned as I though once the password was changed they would lose their access.

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  • dh32405's avatar
    dh32405
    New member | Level 2
    8 years ago

    I agree with George - I am in a similar situation.  I used my dropbox on a work computer and after leaving the company realized it is probably still sitting there with access.  I changed the password thinking that would stop anyone from getting into it and assumed all my other devices would need to be re-signed in with new password.  No so, they all work without the new password - there must be a good reason it works like this, but I have no access to that computer to unlink.  The only thing I can hope is that the overall computer password is not discoverable. I have changed passwords on all my web based accounts that are sitting in my chrome tool bar.(facebook, gmail, linkedin etc)

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    8 years ago

    dh32405 wrote:

    I have no access to that computer to unlink.


    As mentioned previously in this thread, you don't need access to the computer to unlink it. You need to unlink the device from your Account page on the Dropbox website.

     

     

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community.]

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