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RobySeek's avatar
RobySeek
New member | Level 2
4 years ago
Solved

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
account access
Account Settings
  • Jay's avatar
    Jay
    4 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
RobySeek's avatar
RobySeek
New member | Level 2
4 years ago

Hi! No, I don't have other devices connected to the account and the email was made with yahoo.

I was looking through the emails I received in all these years from dropbox and like 1-2 years ago they said that they deleted my account due to my innactivity, but after that email, I still got other emails saying that my memory was full and I should upgrade my plan. So my question is: is it not closed?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
  • Daryl1's avatar
    Daryl1
    New member | Level 2
    4 years ago

    Hi Jay

    I have a similar issue.  I am trying to set up Dropbox on a second device but cannot remember password.  Have requested a email to the email address that is in my profile multiple times but have not received it.  It is not in my junk or spam folders and I have added Dropbox to my address book.

    Need help

    Daryl

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi Daryl1, how are you today?

       

      Can you also try requesting a new password reset email, using a different browser than the one you're currently using? 

       

      Thanks a bunch! 

      • Goldfich's avatar
        Goldfich
        Explorer | Level 3
        4 years ago

        I can't delete my account because I don't remember the password.
        When I try to reset password - I don't get an email.
        I have access to the account - via Google Sign In
        How can I delete an account?

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