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chetanavjk's avatar
chetanavjk
Explorer | Level 3
3 years ago

Received password reset, password changed and new login emails that I did not initiate.

I received 3 emails last evening on password reset request - then a password change successfully email and a new login email! I did not initiate any of this! Does this mean I'm hacked?

I went ahead and changed my password and added the added 2-step authentication as well.

6 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi chetanavjk, thanks for bringing this to our attention.

     

    Have you changed your password for your email address as well?

     

    Do you see any unknown logins on this page?

     

    This will help me to assist further!

  • chetanavjk's avatar
    chetanavjk
    Explorer | Level 3
    3 years ago

    I have not changed the password for the email address yet. 
    I only see my current logged in session on the page. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If you use the same password for other accounts, or your email, I'd recommend securing these accounts by changing the password on them, just in case.

     

    Are there no other older browser sessions visible on that device page, just your current session?

  • chetanavjk's avatar
    chetanavjk
    Explorer | Level 3
    3 years ago

    There was an older one earlier - but that was my session too. I'm quite concerned because I got the code twice.

    I have changed the password everywhere applicable. 

    Is it possible to delete the account? I do not need it anymore

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Yes, you can delete the account using these steps. Make sure to download all the files from your account onto your computer first, since once the account is deleted, the files cannot be recovered again.

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