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RobySeek's avatar
RobySeek
New member | Level 2
4 years ago
Solved

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
account access
Account Settings
  • Jay's avatar
    Jay
    4 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Goldfich, sorry to hear you're having issues with this.

 

Could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?

  • Goldfich's avatar
    Goldfich
    Explorer | Level 3
    4 years ago

    Hi Walter,
    I have seen previous instructions.
    The contact has been made.
    I still can't get the letter.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Did you also check your email's spam/junk folder after resetting your account's password Goldfich?

      • Goldfich's avatar
        Goldfich
        Explorer | Level 3
        4 years ago

        Yes, of course.
        Empty, no letters!

        All other letters come and go.

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