Forum Discussion

RobySeek's avatar
RobySeek
New member | Level 2
5 years ago
Solved

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
account access
  • Jay's avatar
    Jay
    5 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Goldfich, how are you today?

 

I searched for your ticket number, and your case hasn't been closed. I can see it's open and an agent will reply back to you shortly. 

 

Thanks for your patience and understanding! 

Bjorn13's avatar
Bjorn13
Explorer | Level 3
4 years ago

Hi Goldfich 

Have you sorted out the password reset problem ? Seems I am in the same loop as you...

 

After trying to help out a neighbour get her Dropbox account up and running and giving all kind of information to support, after two weeks we ended up with a new "expert" asking exactly the same standard questioning that we find on the support pages and that has been tested all.  I even got my neighbour's email password and tested it on my own PC that get at least 5-10 spams a day, but no reset password email on my PC either. She get emails on both PC and mobile phone, and her husbands Dropbox reset works on their PC.

 

I find it very strange that support is unable to reset a password for a client or even delete a account with never have been used by the user as she was never able to access. The purpose for us using Dropbox is to share documents for an association of 17 houses where I am the administrator. Works perfect for all that has got Dropbox running. Almost regret that we did not go for Google Disk instead... We discussed yesterday and think the best way out of this is to get her a new email address dedicated for Dropbox and set up a new account... 

 

Really Dropbox - is this the best you can deliver ? (If I sound frustrated that is correct, but not crying yet 😁) 

 

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