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RobySeek's avatar
RobySeek
New member | Level 2
4 years ago
Solved

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
account access
Account Settings
  • Jay's avatar
    Jay
    4 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
aanna_o's avatar
aanna_o
Explorer | Level 3
3 years ago

Jay Here it is... I don't think it will make any difference. It just shows that the password or email is wrong. When I try to reset the password I don't get any email even when I add the address as contact.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Since that email appears to be on a custom domain, have you tried contacting your IT team to see if the emails from Dropbox are being blocked from reaching the inbox, or directed straight to the spam/junk folder?

  • aanna_o's avatar
    aanna_o
    Explorer | Level 3
    3 years ago

    Jay Yes I checked all the other possible folders. I don't receive the password reset email.
    Is it possible to do it another way? We have a lot of files saved in dropbox and we need them.

  • aanna_o's avatar
    aanna_o
    Explorer | Level 3
    3 years ago

    Jay I may be using the wrong email address.
    How can I find the login information linked to my account that is being debited from my paypal account?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If the payment is being taken by Dropbox directly according to your bank statement, you can use the card lookup tool to locate which account it belongs to.

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