Forum Discussion

dave4925's avatar
dave4925
Explorer | Level 4
4 months ago

Re: My account got downgraded to the Basic plan

I have no idea who Walter is, but it seems to be working correctly now.

1 Reply

Replies have been turned off for this discussion
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hi dave4925, my colleague was referring to Walter who was the original person who responded to your query.

    Could you clarify that your account is no longer on a Basic plan? Do you require any further assistance?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!