Forum Discussion

ninishepp's avatar
ninishepp
Explorer | Level 3
2 years ago

Resetting my username

I'm currently trying to reset my Dropbox username, however I'm not receiving the verification email. I have added the Dropbox email address to my Outlook contact list so that it doesn't filter it out...
Account Settings
emails
ninishepp's avatar
ninishepp
Explorer | Level 3
2 years ago

Private business domain!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Have you checked with the IT admin of the business domain to ensure that the official Dropbox domains aren't being blocked?
 

  • ninishepp's avatar
    ninishepp
    Explorer | Level 3
    2 years ago

    I have checked with the IT administrator for the business domain, and he said nothing has been sent via no-reply@dropbox.com, so it isn't being blocked. So, it seems like a problem with Dropbox, not with my email.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey ninishepp! Sorry for jumping in. 

       

      When saying that you’d like to update your Dropbox username, do you mean the name of your Dropbox account, or the email address that’s linked to it?

       

      If it’s the first case, then Dropbox wouldn’t send you an email about it, and the update should be automatically reflected on your Dropbox account (as soon as you update your name here).

      • ninishepp's avatar
        ninishepp
        Explorer | Level 3
        2 years ago

        The email address linked to it!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions