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ninishepp's avatar
ninishepp
Explorer | Level 3
2 years ago

Resetting my username

I'm currently trying to reset my Dropbox username, however I'm not receiving the verification email. I have added the Dropbox email address to my Outlook contact list so that it doesn't filter it out...
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ninishepp's avatar
ninishepp
Explorer | Level 3
2 years ago

The email address linked to it!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for clarifying, ninishepp!

 

Can you access the current email address of your Dropbox account? If yes, please log a ticket with our support team from this page. 

 

If not, I’d like you to do this instead: 

 

Open another browser on your computer, and make sure you’re NOT signed in to ANY Dropbox account.

Go to this page, and select an “issue type”.

Enter your information, make sure that you enter an email address that you currently have access to, and submit it.

You will then receive a confirmation email that will have a ticket number. 

 

Please send me your ticket number here, afterwards.

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