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CcummingsDT's avatar
CcummingsDT
Explorer | Level 4
4 years ago
Solved

Since the update to v154.4.5363, offline files are not storing locally when requested

Hello, like many people, I got the update that added the individual user folders and changed all the file paths in Dropbox as a result. It looks like shortcut aliases where made to help all the apps ...
desktop
sync
windows
  • Jay's avatar
    Jay
    4 years ago

    Hi CcummingsDT, do you have any other cloud services running on your machine, such as OneDrive? 

     

    If so, could you temporarily quit them to see if the Dropbox sync icons appear on the files?

CcummingsDT's avatar
CcummingsDT
Explorer | Level 4
4 years ago

Oh, and the mouseover text on the system Tray icon says "up to date"

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi CcummingsDT, do you have any other cloud services running on your machine, such as OneDrive? 

 

If so, could you temporarily quit them to see if the Dropbox sync icons appear on the files?

  • CcummingsDT's avatar
    CcummingsDT
    Explorer | Level 4
    4 years ago

    You nailed it on the head, Jay!

     

    I see the X is actually Windows trying to get in on Dropbox's business. I completely uninstalled One Drive and Dropbox is back to its old self, syncing immediately and updating all of its various icons. So not only the visible stuff, the underlying customized rsync engine, too!

     

    Goodbye to One Drive on all my PCs. I feel this is resolved.  

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Glad to have helped out! If you need any further assistance in the future, please let me know.

     

    Enjoy the rest of your week!

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