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JayneK's avatar
JayneK
Helpful | Level 5
2 years ago
Solved

The red notification showing on the icon isn't going away

Hi Has anyone else experienced red icon badge showing as one unread notification even after all notifications read and then deleted.  Can't seem to get rid of it no matter what I try.  Thank you.
desktop
Notifications
  • hpeabody's avatar
    hpeabody
    2 years ago

    Wow!  That worked for me too.  It was merely a matter of clicking on "show me how"  I did nothing other than click on that under Sync History and Activity.  Who would have ever thought that was the answer.  Yes, the red notification badge is gone!  Dropbox needs to be more clear about what the "notification" is.  Thank you Jayne for discovering the fix.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi JayneK, thanks for bringing this to our attention.

 

What OS and Dropbox desktop application version are you running on your machine?

 

A screenshot showing the notification would help greatly.

 

This will help me to assist further!

JayneK's avatar
JayneK
Helpful | Level 5
2 years ago

Hi Jay 
I am on Windows 10 (OS Build 19045.4170) and Dropbox Version 194.4.6267
Thank you
Jayne1298

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey JayneK - sorry to jump in here, but could you try updating to the latest version of the app from this page and let us know how it goes? 

    • hpeabody's avatar
      hpeabody
      Helpful | Level 6
      2 years ago

      I have the exact same issue starting yesterday Mar 19, 2024 as well.  I have also tried nearly everything I can think of to get rid of the 1 in red box.  Do I need to delete and re-install dropbox on my PC?  I have not done that YET! but ready to try it.  Usually dropbox has no issues for me.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey hpeabody - sorry to hear about this.

         

        Did you click on the app's icon to see if you have any new notifications?

         

        What is your computer's OS and the version and status of the Dropbox app installed there? 

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