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Forum Discussion

JayneK's avatar
JayneK
Helpful | Level 5
2 years ago
Solved

The red notification showing on the icon isn't going away

Hi Has anyone else experienced red icon badge showing as one unread notification even after all notifications read and then deleted.  Can't seem to get rid of it no matter what I try.  Thank you.
desktop
Notifications
  • hpeabody's avatar
    hpeabody
    2 years ago

    Wow!  That worked for me too.  It was merely a matter of clicking on "show me how"  I did nothing other than click on that under Sync History and Activity.  Who would have ever thought that was the answer.  Yes, the red notification badge is gone!  Dropbox needs to be more clear about what the "notification" is.  Thank you Jayne for discovering the fix.

hpeabody's avatar
hpeabody
Helpful | Level 6
2 years ago

I have the exact same issue starting yesterday Mar 19, 2024 as well.  I have also tried nearly everything I can think of to get rid of the 1 in red box.  Do I need to delete and re-install dropbox on my PC?  I have not done that YET! but ready to try it.  Usually dropbox has no issues for me.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey hpeabody - sorry to hear about this.

 

Did you click on the app's icon to see if you have any new notifications?

 

What is your computer's OS and the version and status of the Dropbox app installed there? 

  • hpeabody's avatar
    hpeabody
    Helpful | Level 6
    2 years ago

    Did you click on the app's icon to see if you have any new notifications?

    YES.  I had done that prior to posting here.  it says ALL QUIET FOR NOW.  I re-booted PC but the 1 in red box is still there.

    What is your computer's OS and the version and status of the Dropbox app installed there?

    OS is WIN7 PRO 64 BIT

    Dropbox version is 195.4.4995

    Dropbox status is ALL SYSTEMS OPERATIONAL

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi there from me hpeabody! 

       

      If I were you, I'd try uninstalling and then re-installing the app, to see if that changes things. 

       

      Provided that you still see the red 1 icons there, feel free to take a screenshot, and attach it here for me to have a visual too. 

      • hpeabody's avatar
        hpeabody
        Helpful | Level 6
        2 years ago

        Screenshot

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