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JayneK's avatar
JayneK
Helpful | Level 5
2 years ago
Solved

The red notification showing on the icon isn't going away

Hi Has anyone else experienced red icon badge showing as one unread notification even after all notifications read and then deleted.  Can't seem to get rid of it no matter what I try.  Thank you.
desktop
Notifications
  • hpeabody's avatar
    hpeabody
    2 years ago

    Wow!  That worked for me too.  It was merely a matter of clicking on "show me how"  I did nothing other than click on that under Sync History and Activity.  Who would have ever thought that was the answer.  Yes, the red notification badge is gone!  Dropbox needs to be more clear about what the "notification" is.  Thank you Jayne for discovering the fix.

hpeabody's avatar
hpeabody
Helpful | Level 6
2 years ago

Screenshot

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi hpeabody, in this case, can I send you an email, in order for us to have a closer look into this?

  • hpeabody's avatar
    hpeabody
    Helpful | Level 6
    2 years ago

    Megan  Yes, that's fine

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi hpeabody, I just sent you an email, I'll see you there!

  • hpeabody's avatar
    hpeabody
    Helpful | Level 6
    2 years ago

    Megan  I just responded to your email

     

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