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bi3mw's avatar
bi3mw
Helpful | Level 6
3 years ago
Solved

The web page does not open when one click on the icon.

Hello, I have the problem as described. The Dropbox web page does not open when clicking on the icon at the top of the desktop menu bar ( selection option ).   My browser: Firefox 115.2.1esr (64...
desktop
Web
  • bi3mw's avatar
    bi3mw
    3 years ago

    I have changed the default browser to Google Chrome as a test. With this setting, Dropbox works. So there seems to be a problem with Firefox ESR.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi bi3mw! Can you send a screenshot of the exact icon you’re clicking at, so that we may have a visual? 

 

Besides that, are you having any issues when accessing the Dropbox website directly from your Firefox browser (without going through the desktop app first)?

bi3mw's avatar
bi3mw
Helpful | Level 6
3 years ago

 

If I type the address of Dropbox directly into the address bar of the browser I can access Dropbox.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi bi3mw, what is your default browser on your machine? If you have the browser open in general, and then click the link in the Dropbox icon, does the Dropbox site load?

    • bi3mw's avatar
      bi3mw
      Helpful | Level 6
      3 years ago

      My default browser is: Firefox 115.2.1esr (64-bit)

      No, nothing happens even if the browser is already open.

       

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        3 years ago

        I don't know if it's the same on Linux, but on Windows that icon doesn't directly open the Dropbox website. When you click the icon a file is saved to your local temp folder and then that file is opened in your browser, which then redirects to the Dropbox website.

         

        Assuming the Linux client works the same way, could something be preventing Dropbox from writing the local file before trying to open it in the browser?

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