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No sync icons and right-click menu items on Mac
Dropbox was working fine on my laptop until recently. I don't remember any manual update of any program or OS recently.
I'm on MAC Venture 13.4.1 + Dropbox v213.4.4597
The sync icons and the menu options when you right click on a file or folder in Dropbox are not showing. I have tried all options that I could find online:
- Disable all other "Added extensions" and "Finder extensions" in my System Settings
2. Deactivate and reactivate the Dropbox finder extensions
3. Force quit Finder and relaunch it
4. Removed all the Dropbox cache and files (all hidden files in the main folder but also in the /Users/username/ and /Users/username/Library/CloudStorage folders)
5. Removed all other cloud storage apps and folders from the computer (Google Drive and OneDrive) (to avoid any possible conflicts with Dropbox)
7. Closed all the active programs that I could find in Activity Monitor (to avoid any possible conflicts with Dropbox)
6. Removed and reinstalled Dropbox multiple times
7. Shut down and restarted the computer
The syncing itself works fine. When I create a new folder on my computer it shows up on the web version. When I create a folder on the web version it shows up on my computer.
The problem is that I have all files by default on "online only" and I want to download different folders for offline use. I now can only download files one by one by clicking on them, but no folders.
I'm getting kind of desperate at this point. What am I missing?
I was finally able to figure it out. You need to follow all the steps listed in the first response AND delete all the dropbox files on your computer. that was the only way i was able to get Dropbox to "refresh" and then the icons started showing in finder. It's scary having to delete all the files on your computer hoping they come back but they do
18 Replies
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- Hannah
Dropbox Community Moderator
Thanks for bringing this to our attention, margotgommers.
I appreciate you listing the troubleshooting steps you took as well, that's really helpful.
Can you also try a more advanced reinstall of the app, to see if that helps?
Keep me posted.
Hi Hannah , thanks so much for your reply. I tried the advanced reinstall as it was indeed something I hadn't tried yet. I followed all steps, including the terminal (I had no abnormal settings so I just used the exact sample prompts one by one). I downloaded the same version of Dropbox again via the link that was on that page (it had a different file name and size as the one from the regular download page but it was the same version as before).
But the problem unfortunately still exists...
- Hannah
Thanks for the update, Margot.
In that case, can we send you an email, so we can take a look into this internally?
Hi Hannah , yes please, I can't seem the option to send you a DM though
Hi Hannah , can you send me a DM or email please? My email address is connected to my account here. TIA!
- Megan
Hey margotgommers, I just sent you an email, and I'll be happy to see you there!
Was this ever solved? I have the same issue
It wasn't. Dropbox stopped responding to my tickets as well.
I finally created a new admin user on my Macbook. Really annoying though because I had to setup this new account, login again everywhere, as if I was setting up a new laptop.
As the problem with Dropbox didn't exist on the new account, it probably has something to do with a (hidden) file that was saved in the folder of the old Macbook account. But I checked all folders for any Dropbox files and still couldn't find it.
- Hannah
Hi xjlevx, since I can see you're looking into this with Megan here, please make sure to follow up when you can.
Now, I'm sorry to hear about your experience margotgommers.
From my side, I can see that the ticket that was initially created, was escalated for further review.
Since there was no response after a period of time, the ticket was closed automatically.
I can see that you followed up as well, although not through the Support page, and that's why the second ticket ended up getting closed as well.
If you're still experiencing an issue, I'd really like to re-open the case for you and send you an email directly. In that case, please let me know and I'll get things started right away.
I was finally able to figure it out. You need to follow all the steps listed in the first response AND delete all the dropbox files on your computer. that was the only way i was able to get Dropbox to "refresh" and then the icons started showing in finder. It's scary having to delete all the files on your computer hoping they come back but they do
