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mwicklund17's avatar
mwicklund17
New member | Level 2
2 years ago

"Too many incorrect attempts. Please try again in a few minutes" when resetting password.

Too many incorrect attempts. Please try again in a few minutes.  Have tried this several times, and have waited 24 hours but it still gives me this message.
account access
Error Messages
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi mwicklund17, and welcome to our forum. 

 

I’d like you to clarify what action you’re taking on Dropbox right before this error appears. Are you trying to sign in to your Dropbox account, for example? 

 

Feel free to send me a screenshot of what you're seeing, too.

 

I’ll be here when you’re ready.

  • mwicklund17's avatar
    mwicklund17
    New member | Level 2
    2 years ago

    I am trying to reset my password. Trying to send out the "Forgot Password" email so I can reset it and delete my account which I believe has been hacked.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for clarifying that! If you have a suspicion your Dropbox account has been hacked, I’d suggest contacting our support team directly with these steps.

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