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CaliGirl68's avatar
CaliGirl68
New member | Level 2
3 years ago
Solved

Tried to update email address on account, DropBox says my new email address is “already taken”??

When I tried to update my email address and entered the new address into the field as directed, DropBox said it was “already taken.” I have a very unique name and email address, I’m 100% sure it’s not...
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  • Rich's avatar
    Rich
    3 years ago
    CaliGirl68 wrote:
    When I tried to update my email address ... DropBox said it was “already taken.” ... I’m 100% sure it’s not taken by anyone but me ...

    If Dropbox is stating that the address is already taken, then it's already in use on another account. You can reset the password and try to sign in to the account. You'll either need to change the address on that account, or delete the account. Only then will the email address be available for use on another account.

CaliGirl68's avatar
CaliGirl68
New member | Level 2
3 years ago
Hi Rich - I tried following your advice and logging into DropBox using the new email address. DropBox texted the 6-digit security code to my cell phone and I entered it in exactly but I then received another error message: “There was a problem completing this request.” It would not allow me to proceed any further. I tried this process several times.

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