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Forum Discussion

Pieter de Waal's avatar
Pieter de Waal
Explorer | Level 4
2 years ago

Unable to check boxes in the Selective Sync settings to choose folders to sync

Hi there, Selective Sync has something going on with it.  It won't let us select additional folders in the list available.  It shows all the folders we have, but you cannot select them, the little ...
Account Settings
desktop
dropbox business
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Pieter de Waal - thanks for the additional information and sorry to hear this persists.

 

Can you please clarify the version of the Dropbox desktop app that's installed on the affected devices, and when this started happening?

 

Did you try getting in contact with our support team directly by any chance?

Pieter de Waal's avatar
Pieter de Waal
Explorer | Level 4
2 years ago

Version 202.4.5551

Support Ticket#  23951438

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the ticket number Pieter de Waal 

     

    I've located it in our system and passed your comments on the expert who's looking into your case.

     

    They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

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