Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

vineetmidha's avatar
vineetmidha
New member | Level 2
10 months ago

Unable to login to my Dropbox account when using Google Chrome

I am unable to login to dropbox account on Google Chrome in Windows-11 in my office. Pls help. 
account access
Web
Rich's avatar
Rich
Icon for Super User II rankSuper User II
10 months ago
vineetmidha wrote:

I am unable to login to dropbox account on Google Chrome in Windows-11 in my office.

You need to explain why before anyone will know how to help you. What happens when you try? Are you getting an error message? Have you cleared your browser's cache/browsing history? Have you tried another browser as a test? Can you provide a screenshot showing the problem? etc.

  • vineetmidha's avatar
    vineetmidha
    New member | Level 2
    10 months ago

    Sorry. My bad. I have tried on Edge also. After entering password, when I press the login button, it keeps buffering. I am trying to access on my brand new all-in-one desktop computer. Here is the image. 

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Thanks for the screenshot and update here, vineetmidha.

      Can you also try from a private browsing/incognito window, to see if you get the same behavior?

      • vineetmidha's avatar
        vineetmidha
        New member | Level 2
        10 months ago

        Yes, tried incognito mode with Chrome and Edge both. But, same result. Unable to login.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!