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mgambrell's avatar
mgambrell
Collaborator | Level 9
2 years ago

"Which of the following features does Dropbox offer?" pop-up survey window has taken over my monitor

This just appeared on top of my monitor. I require an apology and an oath that this will never happen again. If you don't know why this makes me upset, then ask around the office until you find someone that says "oh.. no... no... you didn't... oh, no." and have them explain it to you.

 

 

7 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there mgambrell - thanks for bringing this to our attention.

     

    Could you please clarify your device's OS version and the version of the Dropbox desktop app as well?

     

    Does this persist after rebooting your computer or closing this window?

     

    Any additional information you can share is more than welcome. 

  • mgambrell's avatar
    mgambrell
    Collaborator | Level 9
    2 years ago

    I haven't rebooted my system. I'll let you know if I ever see it again, you can be sure of that.

    This is Windows 7 SP1 x64, dropbox 197.47629

    To be clear, I can dismiss the popup by clicking the X. I'm not complaining about it being stuck. I'm complaining about it appearing in the first place.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for your feedback on this mgambrell 

     

    Let me know if anything else comes up or if you notice this notification again. 

  • watereero's avatar
    watereero
    Explorer | Level 4
    2 years ago

    Is this malware or an official dropbox thing ?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey mgambrell, happy Monday! 

     

    I checked with our Team, and this is a Dropbox-generated survey that you can either respond to or close as you please.

     

    If you close it out, it most likely won't appear again. 

     

    I hope this clarifies! 

  • mgambrell's avatar
    mgambrell
    Collaborator | Level 9
    2 years ago

    "Most likely"? It won't ever appear again because you've sacked those responsible for spawning it in the first place, right?

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