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Forum Discussion
2FA problem at login
sorry if my English is bad.
I'm a dropbox user since 2014, and haven't used dropbox for almost 3 years.
I want to use again but I'm stuck with 2-step verification.
I only have my email address which is still active.
so how can i use dropbox again?
Thank You
I'm a dropbox user since 2014, and haven't used dropbox for almost 3 years.
I want to use again but I'm stuck with 2-step verification.
I only have my email address which is still active.
so how can i use dropbox again?
Thank You
- Mark
Super User II
How long since you last logged in?
If it is over 12 months I'm afraid all files and data has been deleted - https://help.dropbox.com/account-access/email-about-inactive-account.
To get around 2FA the only way is to use the recovery codes given when setting it up - even Dropbox support wont remove it for you. However, as I said, if its over 12 months since you logged on the account will be empty.
