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Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
3 years ago

6 digit code not received! Unable to login

I have several clients. Each of them has its own Dropbox Business Standard account.

 

Occasionally, I try to log in, and the account email/password is accepted, but Dropbox requests a 6-digit code we never receive in our mailboxes.

 

Of course, I checked Inbox and Spam folders, but nothing was there.

 

This happens from time to time, it's really annoying. 

 

Now one of my clients needs to renew and was about to access the admin console to check renew dates, prices, etc and I cannot login.

 

Already open a ticket in https://www.dropbox.com/support but support is slow.

 

Suggestions?

 

account access
dropbox business
security

18 Replies

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  • rubinen's avatar
    rubinen
    Explorer | Level 4
    2 years ago

    Dear Jay

    I have now replied to your email.

    Looking forward to your assistance.

    Kind regards Daniel 🙂

  • rubinen's avatar
    rubinen
    Explorer | Level 4
    2 years ago

    Dear Jay and/or Megan

    I am looking forward to getting this resolved.

    Have you received my reply via email?

    I fully understand that it can take longer to resolve at this time of year. 🙂

    Kind regards Daniel 🙂

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Meena 123, thanks for posting here! 

     

    Would you be able to give us some additional info about the case, please? 

     

    Do you have access to the email address linked to your Dropbox account? If not, then is it possible to reach out to the email service provider, to ask them to re-enable the email?

     

    Let me know more, and we'll take it from there!

  • landijac's avatar
    landijac
    Explorer | Level 3
    2 years ago

    Hi everyone! 

     

    I'm trying to log into my personal Dropbox account, but do not receive the 6-digit verification code from Dropbox. I've tried several times now to get assistance from Dropbox, but without any success. Logging into my account to access my documents and/or to even upgrade shouldn't be this hard! 

    ANY ADVICE from you all will be deeply appreciated. 

     

    Take care, 

    Landi

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi landijac, thanks for bringing this to our attention.

     

    Could you try adding no-reply@dropbox.com to your inbox, in order to see if you'll receive the code when attempting to sign in again?

     

    Keep me posted, and we'll take it from there!

  • landijac's avatar
    landijac
    Explorer | Level 3
    2 years ago

    Hi Megan - thanks for your response. I've done that already, and still not receiving my verification code. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey landijac, in this case, we might need to look into this more closely. Would you mind, if I send you an email in order for us to investigate further? 

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