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A member is not receiving our invitation
I have sent an invitation to a new team member twice on our Pro account and she is not receiving them. I have double checked the address. Please advise.
Items checked: Spam folder / Deleted items / Corporate firewall blacklist
This is not the first time we have experienced this issue with our account, and it is random, so it has been hard to pin down.
The workaround that we used, was to invite the team member on her personal email address and then change the address to her corporate email account.
Thanks everyone.
17 Replies
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- Mark
Super User II
Items checked: Spam folder / Deleted items / Corporate firewall blacklist
This is not the first time we have experienced this issue with our account, and it is random, so it has been hard to pin down.
The workaround that we used, was to invite the team member on her personal email address and then change the address to her corporate email account.
Thanks everyone.
- Walter
Dropbox Community Moderator
Thanks for keeping us in the loop and posting your workaround as well BMCBret - sorry you had to go through all this. Glad to hear you managed to resolve this in the end though. Should you ever stumble upon an issue as such, log a ticket with our team to have this investigated if needed.
Happy Monday!
We are also having this problem today and invitation email is not coming through, have checked junk and spam several times and sent invite a couple of times, tried sending to different email address and so no luck.
Please advise
Seema
New Member Invite not being received, have checked spam junk folders and tried inviting using personal email still no luck, please advise
Thanks
Seema
- Walter
Hello Seema; I'm sorry to hear you're having issues with onboarding a member onto your team.
As this pertains to account specific information, I've just sent you a message to your Dropbox associated email address so we can work on this internally (thus avoiding to disclose any sensitive information).
Take a look at your inbox and we'll pick this up from there.
Thanks in advance Shassan!
Mark: Thanks for helping keep our Community neat :wink:
We have the same problem. Invited a new member but the email never arrives.
- Lusil
Dropbox Staff
Hey VBICT, welcome to the Dropbox Community!
If you're trying to invite the user to a Business team and you're the team admin, you can try sending the invitation once more by:
- Logging in to the Members tab in the Admin Console.
- Click on the gear to the right of the member you'd like to invite.
- Select Resend invite from the drop-down menu.
From there, ask the user to check their spam and filtered email.
Also, check if
I'm having this problem as well. I have created 2 different email addresses within Office 365 and neither is receiving the invite, even on multiple attempted resends. What's going on here?
