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Access to Account
Hi I don't know if I have selected the right location, so I apologise. I'm struggling to access my Dropbox account. I created a basic account on an email address that is no longer in use. I n...
- Hi again Jay,
Update from Microsoft: “Unfortunately, once an account is closed, there is no way to recover it by any means at any point in time. Microsoft keeps a list of all email addresses created, even the deleted ones. Hence the error that the email is already 'in use'.”.
I’ll learn now to ensure I create an account with password rather than rely on the phones passcode. As well as get physical copies printed.
At least I know that no one else will have access and assumption that Dropbox will eventually close the account linked to my email address and delete the photos from wherever stored.
Not the answers I was looking for and have to accept these are now lost in time, but I thank you for getting back to me and prompt assistance.
All the best,
Craig
Jay
Dropbox Community Moderator
Dropbox Community ModeratorIf the support team have advised that there isn't anything else that can be done, then that would be the final answer, unfortunately.
Aside from you somehow getting Microsoft to recreate that email address, there aren't any further steps that Dropbox can assist with, sadly.
Hi Jay,
As I thought 😞
I’ve joined the Microsoft community in hope that someone can help. I’ve tried recreating that account but it shows as unavailable, assumption that it’s waiting to go back into the public domain.
However may I ask now. If someone else is using that email address, what if they have received all the forgotten password emails? They would be able to reset the password out of curiosity and surely be able to access all my personal photos? How can that be?
Thanks again
As I thought 😞
I’ve joined the Microsoft community in hope that someone can help. I’ve tried recreating that account but it shows as unavailable, assumption that it’s waiting to go back into the public domain.
However may I ask now. If someone else is using that email address, what if they have received all the forgotten password emails? They would be able to reset the password out of curiosity and surely be able to access all my personal photos? How can that be?
Thanks again
