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RJD_ME's avatar
RJD_ME
New member | Level 2
3 years ago
Solved

Account access

I have two Dropbox accounts. One is free, and the other is a two or 5TB data storage (I pay A$18.69 monthly). I was in my paid account earlier today when I noticed that some files I had deleted throu...
account access
security
  • Russel Driscoll's avatar
    Russel Driscoll
    3 years ago

    Thanks, Nancy, for responding. 

    I have since resolved that issue with the help of Dropbox Support. I now need to merge two accounts. 

    I await our respective timelines to work so that I can receive further instructions from Dropbox Support.

    Russell

Russel Driscoll's avatar
Russel Driscoll
Helpful | Level 6
3 years ago

Hi All,

When I thought I had succeeded in merging two accounts by following all the instructions, I noticed that the folder I most use was still incomplete (showing files from the account I no longer want to use as the default account on my laptop).

When I use a private (incognito) browser to view my other account (which is now a little overfull), the same folder is complete. However, there is no Download option (not even in the ellipsis options). Why?

Russell 

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

HI Russel Driscoll, I can see you're still in communication with the support agent via email. I'd recommend continuing with them as they can provide more account specific assistance if required.

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