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morganelizabeth4015's avatar
morganelizabeth4015
Explorer | Level 3
3 years ago

Acct login problems...

Hello! I created a DropBox acct 11ish years ago when my daughter was born. I put alllllll of my photos of her on my DropBox for the first 2ish years of her life.   One day, I accidentally deleted...
account access
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morganelizabeth4015's avatar
morganelizabeth4015
Explorer | Level 3
3 years ago

Thank you so much for responding!! I attempted to login just a few days ago. Before that, it has been years. Maybe 9? I think? The email is [Removed as per Community Guidelines]
 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

If it's been over 12 months since the last login, then it means that Dropbox would've deactivated the account due to inactivity around 8 years ago. 

 

Unfortunately, this means that it wouldn't be possible to recover the account or the files within.

 

I'm sorry I can't be more helpful on this matter.

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