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BUG - Dropbox unnecessarily prompting user to Allow System Extension while Whitelisted - macOS
Starting with macOS 10.13.2, Apple gave MDM administrators the ability to automatically whitelist any desired Kernel Extensions so that the user would not be prompted to allow the extension manually....
Thanks for the additional information mlavine - I appreciate your elaborate explanation and clarifications on this.
I have passed all of your comments to the agent handling your case in order to get to the bottom of this in a timely fashion. Please get back to them with any information you think might help our investigation.
Thank you.
Hi Walt3R,
Thanks for your reply. This issue is unrelated to using third-party drivers, although I am aware of the various security-based changes to macOS that would prompt you would to bring that up.
The issue is not that the user cannot approve the Dropbox Kernel Extension. The issue is that the extension is already approved via Configuration Profile and Dropbox does not notice. Because of this, Dropbox still prompts the user to manually allow the kernel extension by opening System Preferences and clicking "Allow" so that the extension so that Smart Sync can be used. This is something the user will never be able to do because the extension has already been allowed and therefore needs no approval to run, thus never shows up in System Preferences.
This causes a lot of confusion among users because Dropbox is prompting them to do something that cannot be done. The only way to get out of this impossible situation is to cancel out of setting up Smart Sync (thus enabling normal syncing and causing the app to start downloading everything) and then going into the Dropbox app settings and enabling Smart Sync there.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the additional information mlavine - I appreciate your elaborate explanation and clarifications on this.
I have passed all of your comments to the agent handling your case in order to get to the bottom of this in a timely fashion. Please get back to them with any information you think might help our investigation.
Thank you.
This is still an issue. In order to get past the dialog box to allow, I had to delete the Dropbox permissions in Accessibility.
- I'm glad I'm not the only one. I was wondering if this was the case. Any idea on this Dropbox support?
- Walter
Sorry to hear you're having issues with this amartin253.
Could you provide some additional information about your setup and if you've done any troubleshooting on your own already?
On a side note, would it be OK if I reached out via email to your Dropbox associated address so we can have a further look into this with all of our tools at my disposal?
Thanks!
