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Solved
BUG - Dropbox unnecessarily prompting user to Allow System Extension while Whitelisted - macOS
Starting with macOS 10.13.2, Apple gave MDM administrators the ability to automatically whitelist any desired Kernel Extensions so that the user would not be prompted to allow the extension manually....
Thanks for the additional information mlavine - I appreciate your elaborate explanation and clarifications on this.
I have passed all of your comments to the agent handling your case in order to get to the bottom of this in a timely fashion. Please get back to them with any information you think might help our investigation.
Thank you.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorSorry to hear you're having issues with this amartin253.
Could you provide some additional information about your setup and if you've done any troubleshooting on your own already?
On a side note, would it be OK if I reached out via email to your Dropbox associated address so we can have a further look into this with all of our tools at my disposal?
Thanks!
I was just replying with additional context as my previous post was a bit vague. I manage all the Macs in my company and have installed Dropbox via JAMF Self Service. All Macs affected are on macOS Mojave 10.14.6 Build 18G87. I've created a PPPC/TCC configuration profile for Dropbox that gets installed via JAMF on any Mac running Mojave that Dropbox is also detected to be installed on to allow Accessibility. I've also whitelisted the Dropbox KEXT via Approved Kernel Extensions configuration profile using the following KEXT ID: G7HH3F8CAK with com.getdropbox.dropbox.kext listed as the KEXT to approve.
When a user who is a Standard account and not an Administrator account logs in with SSO, they get the initial dialog stating "How should your files sync?" with "Let my admin manage this setting". Since we have Smart Sync enabled, the user clicks Continue and they are prompted with a request for admin credentials.
I've tried unchecking this box as well and intentionally NOT enabling Smart Sync and moving forward with only using Selective Sync and it seems the checking or unchecking of that box is ignored and Smart Sync is still active because after selecting 1 or 2 folders and clicking continue, the user is still prompted for admin credentials.
I have 35 new Dropbox for Business users who need their Dropbox configured ASAP and Smart Sync NEEDS to be enabled because they have Mac Pro towers with 256GB drives that are filling up fast without it enabled.
I'm happy to get on a remote video call today if you can help further. Thanks Walter.
- Adam Martin in Seattle
When a user who is a Standard account and not an Administrator account logs in with SSO, they get the initial dialog stating "How should your files sync?" with "Let my admin manage this setting". Since we have Smart Sync enabled, the user clicks Continue and they are prompted with a request for admin credentials.
I've tried unchecking this box as well and intentionally NOT enabling Smart Sync and moving forward with only using Selective Sync and it seems the checking or unchecking of that box is ignored and Smart Sync is still active because after selecting 1 or 2 folders and clicking continue, the user is still prompted for admin credentials.
I have 35 new Dropbox for Business users who need their Dropbox configured ASAP and Smart Sync NEEDS to be enabled because they have Mac Pro towers with 256GB drives that are filling up fast without it enabled.
I'm happy to get on a remote video call today if you can help further. Thanks Walter.
- Adam Martin in Seattle
- Walter
Thanks for the additional information Adam - it's most appreciated!
While I won't be able to have a video call with you (our current channels include phone, chat and email support while you can always post on our Social media too), I've just sent you a brief message to your Dropbox associated email address in order to have a better look into this.
Whenever you find some spare time, please take a look at your inbox and we'll take it from there.
