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Forum Discussion

billzink's avatar
billzink
New member | Level 2
29 days ago

Can I enter my Dropbox account with the auth code? I've lost access to my email address.

i don't have access to my old email and the system has a dual authentication code  can i log in w out access to the code or can i turn it off w out being logged in? 
account access
emails
security
Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
29 days ago

Hey billzink​, welcome to the commmunity!

I'd recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

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