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billzink's avatar
billzink
New member | Level 2
29 days ago

Can I enter my Dropbox account with the auth code? I've lost access to my email address.

i don't have access to my old email and the system has a dual authentication code  can i log in w out access to the code or can i turn it off w out being logged in? 
account access
emails
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
29 days ago

Thanks for posting on our Community today, billzink! Welcome aboard. 

It sounds like the dual authentication code you’re being asked for is the 6-digit code mentioned here. In this case, it's not possible to turn this requirement off due to security reasons.

Besides logging a ticket with the steps Dell mentioned above, can you also take a look at this Help Center article’s section and let us know if the provided suggestions help at all?

About Security and Permissions

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