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nictansl's avatar
nictansl
Explorer | Level 3
2 years ago

Cannot create a new account with my email even though the account is deleted

 I was trying to create a dropbox and I accidentally clicked on the business profile instead of personal basic one. So I cancelled my free trail and deleted my account hoping i could create a new per...
account access
Create or delete account
security
nNew's avatar
nNew
Explorer | Level 3
2 years ago

Thanks Walter 

I created a Dropbox account with my correct email address for work. I was automatically made the Team Admin of my own team. The Team Admin for work sent an Invite to join the correct (work) team but was given an error that I was “Already on another team”. I then cancelled the free trail and deleted my account. I wrongly thought I could simply delete my account then create a new account with the same email address. When trying to create the second account, the error was:

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the additional information and the screenshot too nNew - I've just sent you an email to have a further look internally so please take a look at your inbox and we'll take it from there.

  • melodyhwang's avatar
    melodyhwang
    New member | Level 2
    2 years ago

    Hi Walter!

     

    I'm having the same issue. I was invited to a dropbox team and was told that I was already on a team so I can't join with the same email. I deleted my dropbox team account, in order to join the new dropbox team but now I am unable to log in with my email address. Could you please advise on how I can get access to my org team?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey melodyhwang, sorry for jumping in. Are you also getting the exact same message that was posted by the OP?

     

    Have you already opened any tickets with our support team, by any chance? If not, I can log one for you instead to the email address showing here.

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