Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

kmeisthax's avatar
kmeisthax
New member | Level 2
4 months ago

Cannot export passwords from Dropbox Passwords because of a comedy of errors

Device My PC, then Pixel 8 Pro, then iPad Pro (M1) Operating System/Browser (if using the web) Windows 10 / Mozilla Firefox, then Android 16, then iPadOS 17.0 Dropbox App Version/Browser Version ...
Dropbox Passwords
HateThis's avatar
HateThis
New member | Level 2
3 months ago

Yeah, for me the export instructions are worthless. No gear icon in the Android app, no avatar in the Firefox extension, and I'm not going to 1Password. This sucks.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Sorry to hear that you're having issues exporting your passwords from the Dropbox Passwords app and Passwords extension, HateThis.

I'd be happy to investigate this for you, if you'd like, but in order to do so, can you please send me a screenshot of how the app and the extension look on your end? What do you see on your end, instead of the steps in the article?

Of course, please make sure that no sensitive info appears on the screenshot.

Have you tried doing it from a different browser, like Chrome or Edge?

  • HateThis's avatar
    HateThis
    New member | Level 2
    3 months ago
    1. Apologies for the "Hate This" name. I just have less than fond memories of long ago when Google would pawn me off to user forums for every single question/feedback/bugreport.
    2. Amazing but true:  I installed your extension in Cromium - which sort of failed - BUT something about it fixed the extension window in my Firefox. 😯  Once Firefox got the authorization pop-up, the screen looked different, it had an avatar, and I was able to export my passwords. 🤔

    In general, the password manager worked pretty well. I'm going to miss it. Won't miss the export dance (sorry). Thanks.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 months ago

      Thanks for the update here and I'm glad to see that you were able to resolve the issue in Firefox and managed to export your passwords.

      Of course, I totally understand where you're coming from and I'm happy I could help, but I also passed your comments and feedback along to our team.

      If you need anything else, don't hesitate to reach back out.

      Have a great day!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!