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Gaatjeniksaan's avatar
Gaatjeniksaan
New member | Level 1
1 year ago

Cannot login to our Dropbox Team accounts, due to a CAPTCHA error.

Hi, We are currently setting up new Mac devices for our company. These Macs are completely stock with no pre-configured installations. We’re encountering an issue where Dropbox cannot log in. The...
account access
Error Messages
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi Gaatjeniksaan, let's see what we can find about this!

Just to make sure we're aligned: I'm assuming you're trying to sign into your account using our website, and not the desktop app, right? If not, feel free to clarify. 

Also, since you mentioned you're using a Team account, do you notice this on multiple user accounts too? 

Other than the firewall, I'm assuming that you don't use any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains, right?

I'd appreciate a screenshot of the error you get, just make sure no personal info is shown there if you end up attaching one back to me.

Keep me posted, and we'll take it from there!

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