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Cannot Login
Hi
Our club has a DropBox account. We know the login and the password. However, we cannot login because a 6 digit code keeps being sent to the email address. The person at that email address does not receive the number.
All the help topics say to login and go to setting. However, we cannot login.
Can anyone help me please?
Thanks for the nudge on this judymurphy
I just replied back via email a few seconds ago. Whenever you get the chance, have a look at your inbox and we'll take it from there.
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Thanks Walter. I have done that now.
Judy
Hi there. I'm having the same issue. I no longer have access to the email address for my account (the domain expired) and I want to cancel my paid subscription on that account. I have the email and password, but can't access the six digit code. Please contact me.
- Megan
Dropbox Community Moderator
Hi help_me_sign_in, welcome to our Community!
I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.
Thanks a bunch!
Dear Dropbox support,
I‘ve got almost the same issue. I‘ve opened a new Dropbox Professional account with another e-mail adress. I‘ve already recorded my Paypal Account for paying. During a pause my computer went into sleep mode. Then I wanted to carry on with the registration process. Therefore, I had to login. From this moment on I always get the information, that a code is sent to my mail adress in case of 2FA. I‘ve never received a code. I‘ve also checked the spam. Since the registration process is incomplete I‘ve never came to the part where I can deposit a phone number. So, now I have a paid account which I can not use. Can please help me out? Thank you so much!
Hi Megan,
this would be great, thank you!
I have similar issue. I have email address and password. Each time I try to login it sends access code to email not longer have access to. How can I get logged in?
- Nancy
bedenfield, do you have any linked devices to that Dropbox account? If yes, have you checked their notifications for the one-time code?
If that doesn’t work, I’d suggest contacting our support team this way.
I have the same problem. They promise to send a code, but they don't for some reason. I can of course delete the entire account, but then I will be logged out of all my accounts, and this account is connected to my e-reader, and I won't be able to upload any more books to the device. I've tried contacting support@dropbox.com, as suggested by the web page, but that account does not work.
